Policies
Chaperone Policy
A chaperone will be offered for all medical examinations.
You may bring your own chaperone.
The female chaperone will normally be one of the trained reception staff.
Trained male chaperones will require pre-booking unless you can provide your own.
We reserve the right not to undertake a medical examination without a chaperone being present.
You have the right to decline a chaperone for which we shall require a signed, written consent available at the time of the examination.
Complaints Policy
We try very hard to provide a personal, comprehensive and high quality service to all clients. At times the service may not reach your expectations, or may be lacking in some other respect.
You should feel free to raise any matters of concern at the time of your medical.
If you feel unable to do this, for whatever reason, then you may complain by letter or e-mail.
I will acknowledge your communication within 48hours of receipt, and respond in full within seven days of receipt.
Rebooking /Cancellation Policy
Our goal is to provide a high quality and efficient service. In order to do so we have had to implement an appointment/cancellation policy. If it is necessary to reschedule your appointment we ask that you call by 10 a.m. two (2) working day in advance. Please call on: 03334043232. You may reschedule your appoint twice (2) within a year without charge if this is done more than 48hrs in advance.
Other rebooking/cancellations will incur the full fee of the cost of the medical service booked as we have to allocate sessions to our doctors in advance.
Failure to attend a booked appointment will incur payment of the full fee of the medical service booked.
Unfortunately there have been a number of occasions where people have failed to attend appointments without notice of cancellation and for this reason we reserve the right to charge for the medical service at the time of booking.
Saturday appointments are in particularly high demand and your early cancellation may enable another person to access the appointment slot. Your co-operation with the above is greatly appreciated.